Privacy Policy
Privacy Policy Caliber Automotive Ltd
Effective Date: April 15, 2025
Who We Are:
Our website address is https://caliberautomotive.com. Caliber Automotive Ltd. is located at 16625 111 Ave NW, Edmonton, Alberta, T5M 2S2. For privacy-related inquiries, contact us at (780) 452-7676 or office@caliberautomotive.com.
Accountability:
We have appointed a Privacy Officer responsible for ensuring compliance with privacy legislation, training staff on privacy obligations, responding to inquiries and complaints, and overseeing data protection practices.
What Personal Data We Collect and Why:
We collect personal information necessary to provide automotive services and to operate our website and business effectively. This includes:
- Identifying Information: Name, address, phone number, and email address
- Vehicle Information: VIN, make, model, year, license plate
- Transactional Data: Payment information and service history
- Technical Data: IP addresses, browser type, and cookies
- Contact Forms: Data submitted through forms for customer service purposes
- Analytics: Anonymous data to help us improve our website performance
We collect this information for the following purposes:
- To deliver automotive repair and maintenance services
- To communicate regarding appointments and service updates
- To process payments and issue invoices.
- To respond to inquiries and contact form submissions
- To send service reminders and promotional materials (with consent)
- To comply with regulatory requirements
Comments:
When visitors leave comments on the site, we collect the data in the comments form, the visitor’s IP address, and the browser user agent string to assist with spam detection. An anonymized email hash may be provided to Gravatar so that your profile image can be displayed.
Media:
If you upload images to our website, you should avoid including embedded location data (EXIF GPS). Visitors to the site can download and extract location data from such images.
Contact Forms:
Information submitted through contact forms is used solely for customer service and follow-up purposes. We retain these entries for up to six months and do not use the information for marketing unless consent is provided.
Cookies:
Our website uses cookies for functionality, preferences, and analytics. Cookies may store your name, email, and website for convenience in future visits. These cookies last for one year. Login-related cookies are also used and retained for up to two weeks.
Analytics:
We may use third-party analytics tools to monitor website performance. Users can opt out of tracking via their browser settings or using available privacy plugins. Analytics data is stored anonymously and retained for one year.
Who We Share Your Data With:
We may share your data with trusted third-party providers such as:
- Payment processors
- IT and hosting service providers
- Legal and regulatory authorities, when required
- Analytics and spam detection tools
Where applicable, links to these providers’ privacy policies are available.
- How Long We Retain Your Data
- Comments and associated metadata are retained indefinitely
- Contact form submissions: up to 6 months
- Analytics records: up to 1 year
- Customer service records and purchase history: up to 10 years
- Your Rights Over Your Data You have the right to:
- Request access to your personal data
- Request corrections or deletion of your data
- Withdraw your consent at any time (subject to legal requirements)
- Request an exported file of your personal data
To exercise these rights, contact our Privacy Officer.
Where Your Data Is Sent:
Some data may be transferred to third-party service providers outside Canada, including the United States. We ensure these providers adhere to equivalent data protection standards through contractual agreements and compliance measures.
How We Protect Your Data:
We use industry-standard security practices to protect your data, including:
- Encryption of sensitive data
- Secure storage systems
- Firewalls and antivirus software
- Access controls and password protection
- Staff training in data protection protocols
Data Breach Procedures:
We have internal reporting mechanisms and investigation procedures in case of a data breach. If there is a significant risk of harm, affected individuals will be notified, and the appropriate regulatory bodies will be informed as required.
Third Parties:
We Receive Data From We may receive user data from third-party platforms such as scheduling software, review sites, and advertising platforms. This data is handled with the same level of privacy protection as data collected directly.
Automated Decision-Making and Profiling:
We do not use automated decision-making or profiling for service delivery. Any future use of such tools will be transparently disclosed with appropriate opt-out options.
Industry Regulatory Disclosure Requirements:
As an AMVIC-licensed facility, Caliber Automotive Ltd. complies with Alberta’s relevant automotive repair industry regulations. Under applicable provincial and federal legislation, we are subject to inspections, audits, and data retention obligations.
Openness This Privacy Policy is available on our website and upon request in printed form. We strive to make our privacy practices clear and accessible.
Individual Access: You may request to view or update your personal information at any time. Please contact our Privacy Officer for assistance.
Challenging Compliance:
If you have concerns or complaints about our data handling practices, you may contact our Privacy Officer. We are committed to resolving concerns promptly and transparently.
Contact Information: Privacy Officer Caliber Automotive Ltd. 16625 111 Ave NW, Edmonton, Alberta, T5M 2S2 Phone: (780) 452-7676 Email: office@caliberautomotive.com
Changes to this Privacy Policy:
We may periodically update this Privacy Policy. Any changes will be posted on this page with the updated effective date. Continued use of our website or services constitutes acceptance of the revised policy.
For any questions or concerns about this Privacy Policy, please contact us using the information above.